IT departments often stumble at the first hurdle with ITIL/ITSM style Problem Management. This can be for a variety of reasons, including:
- Lack of a Problem Management module in their ITSM/Service Desk toolset.
- Lack of ownership.
- Lack of faith in the value of Problem Management.
- Biting off more than they can chew.
- Not knowing where to start.
Not every IT department has the resources to go 100% at Problem Management from the outset. But there are ways to address all of the above and start down the path of Problem Management without having to do vast amounts of work. Read on to find out how.