Should You Gamify IT Support?

Should you gamify IT support?

Last month I was part of a panel charged with discussing trends that were likely to impact IT service management in the next few years. The usual suspects of Cloud, BYOD and customer-centricity were popular topics but we ran out of time before we could properly discuss something I was keen to explore – gamification.

I don’t know if gamification will, or should, become a trend or remain a blip, but if you’d like to learn a bit about what’s happening in the space of IT gamification, read on and I’ll leave you to draw your own conclusions.

Continue Reading