Our cloud-based CIOPulse™ application enables you to instantly harness the power of the Net Promoter® discipline and put your internal customers at the heart of everything you do.
CIOPulse collects customer feedback as your internal support teams resolve tickets, and provides you with the mechanisms you need to develop your support staff, measure and benchmark your performance, and drive continual service improvement.
Through feedback, metrics and insights, CIOPulse will help you increase staff engagement, deliver a better IT customer experience, and enhance IT’s reputation.
“Great slides, slick presentation, useful, backing information … it rocked!”
“Great presentation full of awesome material and references”
“Funny & entertaining – Dave is great!”
“Excellent content and very entertaining speaker”
“Funny – smart – brilliant!”
“Entertaining and relevant!”
“Dave was an exceptional speaker, providing clear examples of real life issues”
“Engaging with really good take-away’s backed up evidence”
“Excellent comfortable style. Entertaining and engaging”
“Practical, sensible preso. Takeaways galore. Totally made sense….and bloomin’ good humour too”
“Fantatsic. Energetic. Heaps of top tips”
“Great public speaker. Insightful, relevant and funny”
“We broke all registration, attendance and feedback records since I started keeping records in 2008. Thank you!”
“Fabulous speaker! Dave was informative and entertaining – at once!!”
“Dave is pioneering the use of Net Promoter in IT. If you get a chance to hear him, read him or hire him, just do it”
Our CEO, Dave O’Reardon, is on a mission to bring customer-centricity to IT service delivery – an industry that has neglected people and culture in the pursuit of tools and process. If you want an energetic speaker to inspire your IT team, keynote your conference, or liven up your all-staff meeting, he’s your guy.
Dave is passionate about using customer feedback to build customer-centric cultures, engage IT support staff, drive service improvement and even reduce support costs. His talks are backed by research, injected with humour and full of real-world examples and stories from first-hand experience.
At the end of the day, the most important goal of an internal service provider is to satisfy its customers. Not meet arbitrary service level agreement targets. His talks reflect the fact that we’re living in the age of the customer experience and the lacklustre service provided by corporate IT in the past is no longer good enough. IT needs to change.
If you’d like to engage Dave to speak at your conference or corporate event please click the Contact Us button below.