itSMF Australia has just held LEADit, the largest independent IT Service Management event in Australia.
As part of the conference, the itSMF held the Industry Awards Gala Dinner to honour best practice and celebrate with fine wine, fine food and bad dancing. Think Oscars/Logies/BAFTAs but for IT Service Management. Maybe just a touch less glamorous and a few less paparazzi…
Anyway, it was a great night which was made even better by the fact that we won the Whitepaper of the Year award for our ‘Can’t get no (IT customer) satisfaction?’ whitepaper.
If you’d like to understand:
- Why IT customer satisfaction surveys are important.
- What Net Promoter® is and how it is better than traditional methods for measuring customer satisfaction.
- How to implement a Net Promoter-based approach to driving continual service improvement within your IT department.
Then we’d be very happy to send you a copy of the e-book version of our whitepaper, ‘How to Turn Your IT Customers into Fans’.
Just follow this link, enter your email address and we’ll send it to you straight away.
(“Net Promoter, NPS, and the NPS-related emoticons are registered service marks, and Net Promoter Score and Net Promoter System are service marks, of Bain & Company, Inc., Satmetrix Systems, Inc. and Fred Reichheld”)