I have had the pleasure of working with Jon Coles at HP for many years in the area of IT Service Desk, Service Delivery and on various Project Management tasks. Jon has an “everything is possible” and “can do” attitude to work whilst always putting his customers first. He is not afraid of hard work nor long hours when the need arises. He is a professional in all respects and has hands on experience from the grass roots up to Global Delivery and Project Management.

I worked with Jon over a number of years at HP, as we both moved around a number of different roles. Having come up through the ranks from a Service Desk Team Leader through to a regional Service Desk and IT Service Management specialist, Jon has 'real world' experience to go with his formal Service Management and Project Management training. He is now able to use this as he furthers his career as an IT Consultant.

“Silversix has been working with MailGuard for a few months now. Together, we have created an IT service improvement program, linked closely with our business goals, and that therefore has full buy-in from the directors of the company. Silversix has provided practical implementation assistance along with coaching and advice that is grounded firmly in reality, not in ITIL theory. We have already seen measureable improvements in the performance of the IT team and would recommend Silversix to anyone serious about improving their IT performance.”

“Silversix helped us establish some sound IT practices that were necessary to successfully deliver a program of IT projects. Not only did Silversix help us design good processes, but they role-modelled the new practices and helped embed them within our organisation. Silversix has significant experience in this space, and one of the things I valued most was their ability to turn 'best practice' into something that really worked in our environment."

“During a time of exciting and challenging transformation within this Accenture engagement, Dave was able to lead a newly formed team, help implement a number of important change initiatives and still remain focused on customer service. Some of the things I appreciated were his ability to see the big picture, how to make it work in the 'real world' and his charming ability to bring others along. Dave's intellect and his logical approach makes him great to bounce ideas off - helping to develop and refine them.” 

“While Dave was Group IT Delivery Manager at Pacific Brands, he was a strong supporter and sponsor of continuous improvement. While managing a team in a highly demanding environment, he made significant improvements, particularly in the areas of program management and project delivery. I would recommend Dave to anyone looking for an IT process consultant with solid experience of what does and doesn't work in a real IT environment.”

“Dave O'Reardon not only has extensive knowledge of best practice in the field of improving performance of IT Service Organisations, irrespective of whether that is from a financial, customer, process or learning & growth perspective, he also has the scars from previous experiences to turn this into practical solutions. Besides being a great guy to work with, he consistently delivers high quality outcomes on time.”

“It was both intellectually stimulating and personally gratifying to work with Dave for a mutual client. He possesses both outstanding technical capabilities and people skills to excel in his role as a business partner.”

“Dave is a champion of best-practices such as ITIL and an expert in developing sound IT processes with repeatability and sustainability in mind. At Pacific Brands, Dave institutionalised project lifecycle tracking and implemented a pragmatic program management tool, still in use several years after his departure.”