In the time that Silversix have been working with us to improve the service provided by our Service Desk, our customer satisfaction scores have increased dramatically! Their recommendations, expertise, mentoring and hands-on help has been invaluable in making this happen.

We're very proud to be able to call these organisations our clients...

“After spending a year or so working with Dave O’Reardon in my previous role at SP-AusNet, I had no hesitation in recommending Silversix to the Simplot IS Management team when we agreed there was a need to bring about cultural change and service improvement within the IS team. Dave introduced us all to his associate Jonathan Coles and we were immediately impressed with Jonathan’s level of enthusiasm and his depth of knowledge into how to bring about genuine cultural change within the workplace.

"Dave - we are so happy with your involvement and could not have done it without you. Thank you for everything."

"You guys really over deliver... You have opened my eyes to a new world of IT. I have been working in an ITIL world for some time now but never seen the real power of it."

"Dave's work at Lonely Planet was superb - his depth of knowledge, passion, ability to engage stakeholders and drive to make a difference mark him out as, without doubt, the best consultant I've ever employed. The changes he helped implement in our organisation have been state-changing, to create from nothing a Service Delivery function that is showing clear, tangible cost savings and performance improvements within 8 months is an outstanding piece of work. We could not have asked for more."

"Jon focused on the Lonely Planet Service Desk. The insight and effort that he has brought - and the mentoring of our Service Desk Leader - was superb.

We achieved far more than I thought we would both in terms of actions undertaken and/or planned. Jon's handover of a tasks list has been excellent and fills me with confidence that LP will continue to work in the right direction for months to come even without Jon keeping an eye on us.

"I have had the pleasure of working with Jon Coles at HP for many years in the area of IT Service Desk, Service Delivery and on various Project Management tasks. Jon has an “everything is possible” and “can do” attitude to work whilst always putting his customers first. He is not afraid of hard work nor long hours when the need arises. He is a professional in all respects and has hands on experience from the grass roots up to Global Delivery and Project Management.

"I worked with Jon over a number of years at HP, as we both moved around a number of different roles. Having come up through the ranks from a Service Desk Team Leader through to a regional Service Desk and IT Service Management specialist, Jon has 'real world' experience to go with his formal Service Management and Project Management training. He is now able to use this as he furthers his career as an IT Consultant.

“Silversix has been working with MailGuard for a few months now. Together, we have created an IT service improvement program, linked closely with our business goals, and that therefore has full buy-in from the directors of the company. Silversix has provided practical implementation assistance along with coaching and advice that is grounded firmly in reality, not in ITIL theory. We have already seen measureable improvements in the performance of the IT team and would recommend Silversix to anyone serious about improving their IT performance.”