For businesses wanting better IT performance

IT teams are often too busy with projects and operational concerns to dedicate the resources necessary to identify and address improvement opportunities. This often leads to IT being flat out and still unable to satisfy customers and stakeholders who only see the failures – support calls that disappear into black holes, projects that seem to go on indefinitely and supposedly minor technical changes that cause major outages.

Even when IT tries to improve itself and adopt process and behavioural changes, these initiatives frequently fail because the organisational change issues were ignored or underestimated.

This is where we come in. Using a combination of problem solving techniques and best practices such as ITIL and PMBOK, we can help you achieve your goals by tackling a wide range of IT problems. By applying project management disciplines and organisational change skills, we are able to plan and implement lasting solutions, while transferring skills to your staff so that they may later repeat what we have done without our assistance. And because we are here to help you make tangible improvements, we will help to introduce appropriate performance measures so that you can see the progress that is being made.

Depending on your budget, preferences and on the skills, experience and availability of your own staff, we are completely flexible when it comes to the way in which you engage us – we can be responsible for one, several or all of the following: analysis and planning; consulting, advice and mentoring; facilitation; project management; and hands-on assistance, e.g. process design.

Typical challenges faced by our clients include:

• Reducing service desk costs
• Improving customer service
• Improving system availability
• Reducing the time spent fire-fighting; freeing up IT staff time
• Improving project management capability

If you’d like to discuss how we can help you overcome your challenges and achieve your goals, please feel free to contact us by clicking here www.silversix.com.au/contact