"Dave's work at Lonely Planet was superb - his depth of knowledge, passion, ability to engage stakeholders and drive to make a difference mark him out as, without doubt, the best consultant I've ever employed. The changes he helped implement in our organisation have been state-changing, to create from nothing a Service Delivery function that is showing clear, tangible cost savings and performance improvements within 8 months is an outstanding piece of work. We could not have asked for more."