I have had the pleasure of working with Jon Coles at HP for many years in the area of IT Service Desk, Service Delivery and on various Project Management tasks. Jon has an “everything is possible” and “can do” attitude to work whilst always putting his customers first. He is not afraid of hard work nor long hours when the need arises. He is a professional in all respects and has hands on experience from the grass roots up to Global Delivery and Project Management. I have worked alongside Jon on major customer implementations, on day to day delivery operations and on Global Cost Savings Initiatives involving off-shoring and transitions/transformations as well as looking at Service Process Improvements. Jon has a good understanding of what it takes to run an efficient and optimal Services Operation and understands how to work with diversified cultures worldwide. He also has experience with ITIL methodologies and understands all aspects of Service management, Incident and Life-cycle management, SLAs and KPIs and reporting and overall evaluations of I.T. Service Desks. He can liaise with all levels of management and employees from agent level through to I.T. Director with a professional and friendly approach. I would recommend Jon as someone you can trust and who will give 110% to any project he engages in.