I worked with Jon over a number of years at HP, as we both moved around a number of different roles. Having come up through the ranks from a Service Desk Team Leader through to a regional Service Desk and IT Service Management specialist, Jon has 'real world' experience to go with his formal Service Management and Project Management training. He is now able to use this as he furthers his career as an IT Consultant. Jon has fantastic knowledge of the entire Service Management framework and I have personally seen him successfully implement service improvement and cost saving projects for a number of HP clients. I will certainly not hesitate to engage Jon's services in the future when a suitable opportunity arises.