Don’t let IT hold you back

As businesses grow, they can reach a point where a lack of mature process begins to cause problems. In businesses for whom IT is central to success, symptoms include growing IT operational costs, unreliable services, declining customer satisfaction and poor project delivery performance – all impacting the bottom line. Unfortunately, IT is usually too busy to dedicate the resources necessary to properly address these problems.

This is where we come in. By comparing your IT processes to industry best practices such as ITIL and PMBOK, we can identify shortcomings in the processes that you need to be good at in order to achieve your goals. Based on your goals, our findings and our experience of what works and doesn't work in environments such as yours, we are able to propose appropriate process solutions. And by applying project management disciplines and organisational change skills, we are able to plan and implement these solutions, while transferring skills to your staff so that they may later repeat what we have done without our assistance. We will also help to introduce appropriate performance measures so that you can see the progress that is being made.

Depending on your budget, preferences and on the skills, experience and availability of your own staff, we are completely flexible when it comes to the way in which you engage us – we can be responsible for one, several or all of the following: analysis and planning; consulting, advice and mentoring; facilitation; project management; and hands-on assistance, e.g. process design.

Typical challenges faced by our clients include:

• Improving customer service
• Reducing service desk costs
• Improving system availability
• Reducing the time spent fire-fighting; freeing up IT staff time
• Improving project management capability

If you’d like to discuss how we can help you overcome your challenges and achieve your goals, please feel free to contact us by clicking here www.silversix.com.au/contact