About Us
Silversix is a professional services firm that helps IT departments measurably improve customer satisfaction with IT.
We focus heavily on our clients’ people and processes, helping IT teams to adapt and adopt IT Service Management and HR best practices so that IT can provide better service and better value to its customers.
One of the things that sets Silversix apart is our real-world experience - all our consultants have had significant IT management experience before becoming consultants. As well as a thorough understanding of IT Service Management best practice, Silversix consultants have the breadth of experience needed to give excellent advice and help implement it - our consultants are experienced IT managers, project managers and organisational change managers.
This breadth of experience enables Silversix to provide its clients with simple, relevant and insightful advice.
| Dave O'Reardon | Managing Director |
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Dave has worked in IT for over 20 years. He has spent most of the last decade managing and leading IT teams and driving service improvements in various industry sectors across three continents.
Dave has a proven track record in helping organisations improve customer service, increase service availability and reduce IT operational expenses. While Dave has a strong conceptual understanding of best practice frameworks such as ITIL v3 and ISO 20000, his value lies in his ability to pragmatically apply such frameworks to help organisations who are are serious about improving customer satisfaction with IT. The most common personal traits identified by Dave's clients are his integrity, professionalism and his ability to deliver results. |
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| Jonathan Coles | Director of Consulting | |
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Jonathan has extensive experience in IT, primarily in roles managing people, projects, service improvement programs and cost saving programs. During this time Jonathan has worked with and for some of the major players in global IT. These include leadership positions for Microsoft, Lotus and Hewlett Packard. Jonathan has led global projects for HP’s Global Service Desk division and his project management experience spans four continents. Jonathan has a proven track record in improving operational efficiency, customer satisfaction and employee satisfaction through the implementation of effective processes and practices. In each of his roles Jonathan has achieved significant successful outcomes and recognition from senior management and customers alike. Jonathan’s diverse formal training, including certifications in ITIL (V2 and V3) and Project Management, is supported by real world experience and success in making IT work better for organisations and their customers. Jonathan is passionate about using all his skills, knowledge and real-world experience to assist IT teams in providing better service to their customers. |
We have a solid track record of success. You can read what our clients say about us at www.silversix.com.au/testimonials.
If you’d like to discuss how we can help you achieve your goals, please contact us by clicking here www.silversix.com.au/contact.