Silversix helps organisations measurably improve customer satisfaction with IT.

We work with CIOs, IT Operations Managers, Service Desk Managers and IT Managers who are accountable for IT customer satisfaction. Our clients come from a wide range of backgrounds but all have the same thing in common – they are unhappy with the status quo and they are keen to bring about change.

Typical problems experienced by our customers include:

• “Our customers aren’t satisfied with the service they get from IT”
• “We’re doing too much fire-fighting”
• “We want to ‘implement ITIL’ but don’t know how”
• "The Service Desk is not working as well as it should"

We focus heavily on our clients’ people and processes, helping IT teams to adapt and adopt Service Management and HR best practices so that IT can provide better service and better value to its customers.

One of the things that sets Silversix apart is our real-world experience - all our consultants have had successful careers as IT managers before becoming consultants. As well as a thorough understanding of IT best practice, Silversix consultants have the breadth of experience needed to mentor, give advice and help implement it.

We know your IT team is under pressure to deliver better service. We are here to help.