Bringing customer centricity
to internal service providers

CIOPulse - Net Promoter for Corporate IT

CIOPulse is our Net Promoter-based customer feedback software for IT support teams. By continually collecting customer feedback, it gives you data and insights that help you improve the customer experience, increase customer satisfaction and enhance IT’s reputation.

Speaking Engagements

Our CEO is on a mission to bring customer-centricity to IT service delivery. If you want an energetic speaker to inspire your IT team, keynote your conference, or liven up your all-staff meeting, Dave’s your guy. His talks are backed by research, injected with humour and full of real-world examples and stories from the trenches

We'll help you put your customers at the heart of everything you do

We’ve built our products and services around Net Promoter. Net Promoter encourages customer centricity and provides simple but proven practices for driving continual service improvement. If you’re serious about creating happier customers, we should talk.

“I don’t know any company that knows more about how IT teams can use the Net Promoter System to improve IT customer satisfaction”

Jonathan Coles, Senior Manager IT Client Services
Jetstar

“The surveys built into our market-leading service management software couldn’t compete with CIOPulse”

 

Donna Eveleigh, Productivity Platform Services Regional Leader, APAC & India
Aon

“Since implementing CIOPulse there’s lots of buzz about how IT has changed, lots of great feedback from upper management, and the exec are listening, respecting our expertise and signing things off!”

Jon Ettershank, Business Systems Manager
TasWater

“In the time that Silversix have been working with us our customer satisfaction scores have increased dramatically!”

Jay Hyett, Service Desk Manager
Lonely Planet

“We would recommend Silversix to anyone serious about improving their IT performance”

Chris Dalley
MailGuard, Head of IT

“Dave is pioneering the use of Net Promoter in IT. If you get a chance to hear him, read him or hire him, just do it”

Ed Cortis, Head of Solution Delivery
Bankwest
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